CONRAD TULUM RIVIERA MAYA REVIEW

Located among the magical Riviera Maya mangroves, about an hour and 45 minutes from Cancun International Airport and 25 minutes from Tulum, ancient roots and a future-focused commitment to sustainability blend in a mesmerizing dance at this new resort.

Conrad Tulum Riviera Maya opened earlier this year and has 349 guest rooms and suites. The room and suites are housed in 6 houses (or buildings) that create an arc around a cove and beach area. This new luxury resort truly has something for everyone.

Seek serenity in the luxury spa, savor sea-to-table cuisine at the resort’s 11 restaurants, or discover your sense of wonder relaxing in the sun. And the Conrad Tulum Riviera Maya features an expansive fitness center, cycling studio, and yoga room to work off those extra calories. If you’re traveling with kiddos, the Conrad Tulum has a kids club and teens club, along with babysitting services available for an additional fee.

This review is based on our personal stay in September of 2022. 

Our Room

During our stay, we occupied the 1 Bedroom Governor’s Suite. Take in sweeping beach and ocean views from the hotel’s top floor. This 1,565 sq. ft. suite features floor-to-ceiling windows and a spacious living room with comfortable sectionals and armchairs. Enjoy a meal at the dining table for eight and prepare drinks at the adjacent kitchenette and bar. The large bedroom offers a seating area and a sumptuous king-sized bed. Enjoy a spa-like master bathroom with a double sink, separate vanity, and wet room with a freestanding soaking tub and rainfall shower. A WC area is located in the living room near the main entrance. Enjoy the ocean air from the balcony relaxation tub for two. The suite can connect to the adjacent two double-bed guest rooms to make a two-bedroom suite. Other amenities include a Nespresso machine, 65-inch HDTV, ample closet, and a safe. The resort features a MASSIVE fitness center. In addition to the fitness room, glass sectioned-off rooms are available privately for yoga and spin classes. And the property features walking miles of walking trails in case you want to get some cardio in outdoors.

The spa at the Conrad Tulum Riviera Maya is just gorgeous. And it’s the perfect place to spend a day treating yourself, taking care of yourself, and forgetting about the rest of the world. The spa is constructed from natural rock and timbers from the region. The central lounge is designed like a cenote, with sunlight flooding in through a huge opening in the dome, which hits different sunbeds throughout the day. The treatment rooms are casitas and are extremely well-designed and relaxing, setting the tone for your treatment. 

During our stay, the hardest decision we had to make was which of the 5 pools or the beach we would post up at for the day.

Dining

And when it comes to restaurants, there are plenty of options for your every craving. The open-kitchen breakfast at Arboleda was one of our favorite hotel breakfasts. Evening cocktails at Ultramar had immense energy with the live DJ. Dinner at Maratea transported us to Greece. And grabbing an afternoon coffee or post-workout smoothie at Cafétal offered the fuel we needed. Breakfast at Arbolea was incredible. If you’re looking for a breakfast spread, they have you covered. There was a French Toast/Pancake station, an Oatmeal station, eggs made to order, an Avocado Toast station, a Chilaquiles station, a Tamales and Quesadilla station, and more. Plus, there is a whole spread of cold cuts, cheeses, yogurt, cereal, pastries, and fruit.

Service

We will be honest and upfront that we were a bit apprehensive about the service we’d experience at the Conrad Tulum Riviera Maya. Why?

We’ve stayed at a couple of underwhelming Conrad Hotels and Resorts. But our concerns were nothing more than that. The Conrad Tulum Riviera Maya service is some of the best we’ve had in Mexico. The staff-to-guest ratio is extremely high, and every staff member we interacted with was friendly and helpful and went above and beyond to ensure we had an enjoyable stay. 

Overall Impression

The Conrad Tulum is your sanctuary of wonders on the Riviera Maya coast. And you might ask what makes the Conrad Tulum Riviera Maya different from the hundreds of other resorts in Cancun, Playa del Carmen, Riviera Maya, and Tulum?

This newcomer has enough to keep you easily entertained for a week, but it has a refined and boutique feel. You’ll never feel like you are at a massive resort factory. Plus it draws regional influence to give you a sense of place and make you feel like you’re in Mexico.

This five-star luxury resort is the perfect destination for a family getaway, couples getaway, honeymoon, or a friend’s trip.

The entire experience, from beginning to end, was nothing short of perfect.

Extra Perks

And don’t forget, when you book Conrad Tulum Riviera Maya with Live Luxe Travel Co., through Hilton Impresario, you’ll receive value-added benefits such as hotel/resort credits, daily breakfast, room upgrades, and more.